Lulu Chic – Terms & Conditions

1. Terms

By using this website www.luluchic.co.uk, you signify your agreement to be bound by these terms and conditions and these terms and conditions may be changed at any time without further notice.

2. How do I pay?

Your online payment will be processed using the PayPal system. Upon reaching the checkout, you will be transferred to the PayPal secure website to make your payment. Please note that no payment details are held or accessible by Lulu Chic.

3. When will I receive my order?

We aim for orders to be dispatched within 48 hours of receipt of your order after your payment has been confirmed. You will receive an email notification when your order is dispatched. Unfortunately we do not deliver outside of the United Kingdom (UK).

UK orders

For orders in the UK, you should allow up to 7 working days for your items to reach you. Please allow up to 2 additional days for rural postcodes. UK orders are delivered via Royal Mail, Signed For First Class mail.

Please note:

- In the event that an item is out of stock, we will notify you by email within 48 hours of receipt of your order and offer you either a refund or allow you to exchange your order for any other available product of the same value.
- Please ensure that you provide us with the correct delivery address, including the correct postal code or zip code. We are unable to amend the delivery address once your order has been dispatched.

4. How much does delivery cost?

- All UK orders cost: £3.90

Please note:

You will need to select your country area to apply the correct delivery cost at the time of processing your order. Please be aware of your country’s policy with regard to import taxes and duties as you shall be responsible for paying these on receipt, if applicable.

5. What is your return policy?

If for any reason you are not satisfied with your order, we will refund your money or exchange any item within 7 days of receiving your order, subject to the conditions below. We cannot offer any refunds or exchanges on ‘LC couture’ clothing items.

Clothing

We can only offer a refund or exchange of clothing items, if the clothing item(s) is unused, unwashed, in perfect resaleable condition with the Lulu Chic tag(s) still attached.

Please ensure you return any item to us unused and in its original condition, this means that item(s) cannot be damaged, soiled, washed, altered or worn and that any labels or tags are still intact. Clothing with make-up and or smelling of perfume/odours will not be accepted. Any item(s) returned which is damaged, due to damage by the customer from personal use, wear or insufficient return packaging, will be returned to the customer.

Scarves, jewellery, pins and caps

For hygiene reasons there are strictly no refunds or exchanges of scarves, jewellery, pins and cap items. Please ensure that all of the product descriptions and measurements are read carefully prior to placing an order. If you require further product information prior to placing your order, please email at info@luluchic.co.uk.

Return process

Before returning an item to us, you must obtain a returns authorisation number via email at info@luluchic.co.uk, in order for your return to be processed. Please ensure a note with your name, address, invoice number and the items being returned are included with the parcel.

We will process your refund once we have received and processed the item(s) (please allow up to 14 days). Your refund will be processed with the same payment method you chose for purchase, via PayPal.

Please note that you are responsible for ensuring that the item(s) is returned to us safely and undamaged. When mailing your returned item(s), please obtain a proof of postage certificate available from the Post Office or send your item(s) via a recorded means. Please note that we cannot pay for any postage costs.

The address to send all returned items is:

Lulu Chic

PO Box 65740

London

N21 9BJ

United Kingdom

6. Privacy Policy

The information Lulu Chic collects is necessary to process your order and this would include your name, email address, delivery address and telephone number. The web server may also collect data pertaining to every visitor, including the IP address. Lulu Chic will not sell, share or distribute any of your information provided unless it will be required to do so by law.

Your name and address will be shared with Royal Mail for delivery purposes only. Your email is used to send you acknowledgements in regard to your order and your phone number may be used to contact you in exceptional circumstances regarding important issues about your order.

Lulu Chic will never use your email address to send you promotions, updates or any kinds of email not associated with your order unless you have asked to do so or signed up to a newsletter to receive latest updates, offers and information.

7. Product display and information

Every effort has been made to display the products featured as accurately as possible. However, the colours as indicated in the photographs and the colour capabilities of your particular computer monitor may affect the colours you actually see on your computer monitor. Lulu Chic cannot be held responsible for any limitations of your computer monitor and cannot guarantee that its display of any colour will be accurate or the same as the actual product.

Information on the sizes, scarf measurements and material information has been included for every product description. You are strongly advised to check this information prior to placing an order for your products.

8. Contact us

Please contact us at info@luluchic.co.uk if you have any queries and we will endeavour to respond to you as soon as we are able to do so.

9. Copyright

All products ©Lulu Chic 2016. Photographs ©Lulu Chic. Photographs are not permitted to be distributed.

All website design, text, graphics, the selection and arrangement thereof are Copyright©2016, Lulu Chic, ALL RIGHTS RESERVED.

All rights, including copyrights on this website remain with Lulu Chic. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the prior written permission of Lulu Chic.