Frequently Asked Questions
Please read our FAQ before sending us a message.
Delivery cost: £3.90
Your online payment will be processed using the PayPal system. Upon reaching the checkout, you will be transferred to the PayPal secure website to make your payment. Please note that no payment details are held or accessible by Lulu Chic.
We aim for orders to be dispatched within 48 hours of receipt of your order after your payment has been confirmed. You will receive an email notification when your order is dispatched. Unfortunately we do not deliver outside of the United Kingdom.
You should allow up to 7 working days for your items to reach you. Please allow up to 2 additional days for rural postcodes. Orders are delivered via Royal Mail, Signed For First Class mail.
- In the event that an item is out of stock, we will notify you by email within 48 hours of receipt of your order and offer you either a refund or allow you to exchange your order for any other available product of the same value.
- Please ensure that you provide us with the correct delivery address, including the correct postal code or zip code. We are unable to amend the delivery address once your order has been dispatched.
If for any reason you are not satisfied with your order, we will refund your money or exchange any item within 7 days of receiving your order, subject to the conditions below.
Scarves, jewellery, pins and caps
For hygiene reasons there are strictly no refunds or exchanges of scarves, jewellery, pins and cap items. Please ensure that all of the product descriptions and measurements are read carefully prior to placing an order. If you require further product information prior to placing your order, please email at email@example.com.
Before requesting a refund, you must obtain a refund authorisation number via email at firstname.lastname@example.org, in order for your refund to be processed.
Your refund will be processed with the same payment method you chose for purchase, via PayPal and please allow up to 14 days for processing, once we have received your refund request.