Frequently Asked Questions
Please read our FAQ before sending us a message.
All UK orders cost: £3.90
Your online payment will be processed using the PayPal system. Upon reaching the checkout, you will be transferred to the PayPal secure website to make your payment. Please note that no payment details are held or accessible by Lulu Chic.
We aim for orders to be dispatched within 48 hours of receipt of your order after your payment has been confirmed. You will receive an email notification when your order is dispatched.
For orders in the United Kingdom (UK) , you should allow up to 7 working days for your items to reach you. Please allow up to 2 additional days for rural postcodes. UK orders are delivered via Royal Mail, Signed For First Class mail.
- In the event that an item is out of stock, we will notify you by email within 48 hours of receipt of your order and offer you either a refund or allow you to exchange your order for any other available product of the same value.
- Please ensure that you provide us with the correct delivery address, including the correct postal code or zip code. We are unable to amend the delivery address once your order has been dispatched.
If for any reason you are not satisfied with your order, we will refund your money or exchange any item within 7 days of receiving your order, subject to the conditions below. We cannot offer any refunds or exchanges on 'LC couture' clothing items.
We can only offer a refund or exchange of clothing items, if the clothing item(s) is unused, unwashed, in perfect resaleable condition with the Lulu Chic tag(s) still attached.
Please ensure you return any item to us unused and in its original condition, this means that item(s) cannot be damaged, soiled, washed, altered or worn and that any labels or tags are still intact. Clothing with make-up and or smelling of perfume/odours will not be accepted. Any item(s) returned which is damaged, due to damage by the customer from personal use, wear or insufficient return packaging, will be returned to the customer.
Scarves, jewellery, pins and caps
For hygiene reasons there are strictly no refunds or exchanges of scarves, jewellery, pins and cap items. Please ensure that all of the product descriptions and measurements are read carefully prior to placing an order. If you require further product information prior to placing your order, please email at firstname.lastname@example.org.
Before returning an item to us, you must obtain a returns authorisation number via email at email@example.com, in order for your return to be processed. Please ensure a note with your name, address, invoice number and the items being returned are included with the parcel.
We will process your refund once we have received and processed the item(s) (please allow up to 14 days). Your refund will be processed with the same payment method you chose for purchase, via PayPal.
Please note that you are responsible for ensuring that the item(s) is returned to us safely and undamaged. When mailing your returned item(s), please obtain a proof of postage certificate available from the Post Office or send your item(s) via a recorded means. Please note that we cannot pay for any postage costs.
International returns – It is important that you make a note on the parcel's customs note that the product contained within it is an item you are returning to the UK. Failure to do so will mean that we may have to pay customs duty and this will be deducted from your refund, regardless of whether or not the item was faulty.
The address to send all returned items is:
PO Box 65740